Important Information

• Please be advised that as of 1st July 2025, our hotel will be undergoing minor renovations to enhance your future experience with us. We are doing our utmost to minimize any disruption, and we sincerely appreciate your patience and understanding during this time.
• Rates are quoted in EUR and include VAT, service charges, and taxes.
• A valid credit or debit card is required to secure your booking. We reserve the right to pre-authorise your card before or after arrival.
• Payment will be taken the night before arrival. Please ensure the card provided has sufficient funds (Please contact reception should you wish to update your card details)
• Advance Purchase Bookings require full payment at the time of reservation. These are non-refundable and non-transferable.
• Some rates are non-refundable. In the case of a no-show, the full booking amount will be charged.
• The hotel reserves the right to cancel any reservation at any time, even after cancellation terms have lapsed.

General Terms

• Check-in: From 4:00 PM (early check-in available upon request, subject to availability)
• Check-out: By 11:00 AM (late check out available upon request, subject to availability)
• Please contact us in advance regarding any dietary needs, meal times, or accessibility requirements.
• All rooms include a shower; a bath is available on request and subject to availability.
• We do our best to accommodate all reasonable requests, but fulfilment cannot be guaranteed.
• Direct bookings - the total cost of your reservation will be charged 24 hours prior to arrival. All other bookings will be charged 5 days prior to arrival

Cancellation Policy

• Booking deposits are non-refundable.
• Cancellations made 48 hours before check-in incur no additional charges.
• Cancellations made after this time or no-shows will be charged 100% of the booking value.

Group Booking Policy (4+ rooms or more in addition to all other terms)

• Group bookings or stays of 4+ nights require at least 7 days’ notice for cancellations.
• The hotel reserves the right to cancel any reservation at any time, even after cancellation policy terms have passed.
• Group reservations require credit/debit card details to secure the reservation, 50% deposit is required at time of booking , with balance paid in full 4 weeks before arrival unless otherwise stated.
• Cancellation policy on group bookings is 4 weeks prior to arrival.   
• In the event of a cancellation outside cancellation the booking deposit, if applicable, cannot be refunded under any circumstances. 
• Rooming list to be provided along with final payment.
• Group reservations will require a valid credit card to be held on each room – this can be provided on arrival
• The hotel reserves the right to cancel all reservations at any time even after the cancellation terms have lapsed

Dining Information

• Dining time requests are noted as preferences and are subject to availability.
• Breakfast times are from 7.30am – 10.30am Monday – Friday and 8am – 10.30am Saturday and Sunday
• Food is served daily until 9:00 PM throughout the hotel.
• Corkage fees apply for alcohol not purchased on the premises. Our bar offers a wide selection for your convenience.

No Smoking Policy

All rooms are strictly non-smoking. A €150 fine will be charged to your card if evidence of smoking is found. Designated smoking areas are available throughout the hotel.

Directions

Click here for Google Maps Directions.

Noise Disclaimer

The hotel regularly hosts events and parties, especially on Fridays and Saturdays, which may result in noise from both residents and non-residents.

We will do our best to allocate quieter rooms on request, but this cannot be guaranteed.

Downings is a popular destination and may have external noise beyond our control.

Code of Conduct

• Behaviour:  Any guest causing disturbance may be asked to leave immediately, without refund. Group organisers are responsible for all guests in their party.
• Noise: Please respect other guests by keeping noise to a minimum, especially at night.
• Damages: Additional charges will apply for damages beyond normal use (e.g. stained linens, missing items). A full list of potential charges is available upon request.

We look forward to welcoming you!